Open an account on tancap

Account setup flow on tancap

Opening a tancap account is a three-step process: registration, identity verification, and deposit. Registration takes minutes—you enter your username, email, password, mobile number, and agree to our terms. We send a confirmation email; click the link to verify your inbox.

After registration, we ask you to upload your identity documents. We need a clear photo of your government-issued ID (national ID card, passport, or regional equivalent) and proof of residence (a recent utility bill, bank statement, or official letter). Upload both images through your account dashboard. Our verification team reviews documents during business hours and typically completes within one business day. If we need clarification, we will contact you in English with next steps.

Once verified, you can deposit through any of our nine payment channels. Choose DANA, e-wallet, mobile banking, or local payment for instant confirmation. Use online payment to scan a QR code at participating merchants. Or transfer from e-wallet, mobile banking, local payment, or online payment—clearing typically takes a few hours during business hours, or until the next business day if you transfer after 17:00 Indonesia Standard Time. Your balance updates automatically, and you can engage with slots, live-dealer tables, or sportsbook markets immediately.

Your tancap username and security

Your username is your primary identifier on tancap. Choose something unique that you can remember—it cannot be changed after registration. Your password must be at least eight characters and should mix letters, numbers, and symbols. We store only an encrypted hash of your password; our staff cannot see it, and we cannot recover it for you. If you forget your password, use the account-recovery form on our login page. We will send a reset link to your registered email address; click it to create a new password within the next 24 hours.

Mobile verification on tancap

We ask for your mobile number during registration. We use this to send account notifications (e.g., "Your withdrawal has been processed" or "Your account was accessed from a new device"). We do not use your mobile number for marketing or share it with third parties. You can update your mobile number in your account settings anytime.

After account creation: deposit and withdrawal on tancap

Once your account is verified and active, you can deposit and withdraw freely. Deposits through e-wallet, mobile banking, local payment, or online payment are confirmed instantly. Bank transfers take standard clearing time—typically a few hours during business hours, or until the next business day if submitted after hours. Your balance is available for gameplay immediately after confirmation.

To withdraw, go to your account dashboard, select your preferred payment method, enter the amount, and confirm. We process withdrawals without arbitrary holds. However, your bank may apply their own clearing delays. For example, if you withdraw to e-wallet, mobile banking, local payment, or online payment, standard bank clearing applies—usually instant for transfers within the same bank, or 1–2 hours for transfers between banks. Our tancap system has no additional delay; the wait is determined by your financial institution.

If your withdrawal is held pending verification, we will contact you in English. This typically happens if we detect an unusual pattern (e.g., a much larger-than-usual withdrawal) and need to confirm a recent transaction or document detail. We resolve these within one business day.

Account recovery on tancap

If you lose access to your account, we can help you regain it. Go to the login page and select "Forgot password" or "Account recovery." Answer security questions or verify your email, and we will send you a reset link. If you no longer have access to your registered email, contact our support team in English with your username and the email address you used to open the account. We will verify your identity using your account details and help you regain access within one business day.

What happens after you open your account

Your tancap account gives you access to our full platform: daily and weekly slot tournaments on Mahjong Ways, Gates of Olympus, Aviator, Sweet Bonanza, and Fortune Tiger; live-dealer tables running extended hours; and sportsbook markets covering Liga 1, Piala Indonesia, Piala AFF, and international football. Your account dashboard displays all upcoming tournaments, fixture schedules, and market opening times in advance so you can plan your activity.

Our support team (available in English during business hours) is here to help with any question: account setup, deposit or withdrawal timing, game rules, payment method issues, or dispute resolution. We prioritize urgent issues and aim to respond within the same business day. We do not offer 24/7 live chat, but we handle all inquiries in order and maintain a response target of one business day for standard questions.

Your account operates on the principle that our services are available only where applicable law permits. By creating an account, you confirm that you are eligible to use tancap in your jurisdiction and that your use complies with local law. If circumstances change and you are no longer eligible, you can request account closure and a balance withdrawal anytime.