tancap Legal Notice
Our tancap platform operates under the principle that services are available only where local law permits. We do not claim to hold gaming licences in Indonesia or any other jurisdiction. Instead, we operate transparently by stating our service boundaries upfront: we serve users in jurisdictions where online gaming is legal, and we do not serve users in jurisdictions where it is prohibited. This legal notice explains our jurisdiction policy, your responsibilities as a user, and the limits of our service.
When you access tancap, you take responsibility for verifying that your use complies with the laws of your own jurisdiction. We cannot verify whether online gaming is legal where you are, and we do not make country-by-country eligibility determinations. It is your duty to confirm before creating an account. If you access tancap from a jurisdiction where online wagering is prohibited by law, you are violating both our terms and local law.
Our support team (available in English during business hours) can answer questions about account setup, payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and withdrawal procedures. However, we cannot provide legal advice about whether our service is lawful in your jurisdiction. Please consult a local legal professional if you are unsure.
Service Availability & Jurisdiction Restrictions on tancap
We do not offer our services in jurisdictions where online wagering is prohibited by law. Many countries and regions restrict or ban online gaming; we respect these restrictions by declining service to users in those areas. However, we do not maintain an exhaustive list of prohibited jurisdictions, and we do not perform geolocation checks at account creation. This means it is your responsibility to verify whether you are eligible to use tancap.
If you are unsure whether online gaming is legal in your jurisdiction, we recommend consulting a local lawyer or checking your jurisdiction's gambling-licensing authority. If you access tancap from a prohibited jurisdiction and subsequently engage in account activity, you may face legal consequences in your jurisdiction. tancap is not responsible for these consequences.
Our service includes sportsbook markets (Liga 1, Piala Indonesia, Piala AFF), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). All of these activities fall under the category of online gaming. If any of these activities are prohibited in your jurisdiction, you should not create a tancap account.
You are responsible for legal compliance
We do not verify your jurisdiction or eligibility. You must independently confirm that accessing and using tancap complies with the laws of your location.
Account Eligibility on tancap
By creating an account on tancap, you represent that you are legally eligible to use our service in your jurisdiction. You confirm that online gaming is not prohibited by law where you are. You also confirm that you are of legal age to engage in gaming activities in your jurisdiction (typically 18 years or older, though some jurisdictions set higher age limits). If you are below the legal age in your jurisdiction, you are not eligible for tancap.
You confirm that you are not using tancap on behalf of another person, and that the information you provide during account registration and identity verification is accurate and belongs to you. If we discover that you have provided false information or that you are ineligible to use our service, we reserve the right to close your account and withhold any balance pending investigation.
User Responsibility for Jurisdiction Compliance
Users are solely responsible for verifying that access and use of tancap comply with the laws of their own jurisdiction. We cannot and do not assume this responsibility for you. If your jurisdiction prohibits online gaming, sports betting, slot games, or live-dealer tables, you should not create a tancap account. If you are unsure whether these activities are legal in your area, consult a local legal professional before proceeding.
If you access tancap from a prohibited jurisdiction and authorities in your jurisdiction take legal action against you, tancap is not liable for any fines, sanctions, or legal consequences you may face. You alone bear the risk of non-compliance with your local laws.
We at tancap make good-faith efforts to prevent service delivery in jurisdictions where online gaming is clearly prohibited (such as countries with total gaming bans). However, given the complexity and variation of gaming laws across jurisdictions—and the fact that some regions have ambiguous or evolving regulations—we cannot guarantee that we never serve users in restricted areas. It remains your responsibility to determine eligibility.
Payment Processing & Account Verification
Our tancap platform accepts deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All deposits are subject to identity verification. We require a government-issued ID and proof of residence to activate your account. This verification process is mandatory and is conducted to comply with anti-money-laundering standards set by our payment partners, not solely by tancap.
During verification, we confirm your legal name, date of birth, and residential address. We do not use this information to verify whether you are eligible to use tancap under your jurisdiction's law; that remains your responsibility. We only use verification data to prevent fraud and comply with payment-partner requirements.
Withdrawals are processed through the same payment method you used to deposit, subject to the same verification standards. We do not impose arbitrary withdrawal holds or delays. However, if we discover during withdrawal review that your account was created in violation of our terms (e.g., you are in a prohibited jurisdiction), we may suspend the withdrawal pending investigation.
Data Handling & Privacy Across Jurisdictions
Your personal information on tancap (identity documents, banking details, transaction history) is handled according to our privacy policy. We store data on secure servers and limit staff access strictly. However, our servers may be located outside Indonesia. By creating a tancap account, you acknowledge that your data may be processed and stored internationally.
We do not share your personal information with external marketers or third parties outside of our payment processors and regulatory partners. For full details, see our privacy policyIf you have concerns about data handling across jurisdictions, contact our support team in English during business hours.
Our tancap Dispute Resolution Process
If you dispute a transaction, game outcome, or account action on tancap, contact our support team in English. We investigate all disputes and respond within one business day during business hours. If we cannot resolve the dispute internally, we may escalate it to our payment partner or an independent arbitrator.
We do not offer refunds for losses incurred during normal gameplay. However, if we identify a system error (e.g., a failed deposit that was charged but not credited, or a game malfunction that affected an outcome), we will correct it immediately. If we determine that your account was created in a prohibited jurisdiction, you may forfeit your balance during the account-closure process.
Summary: Your Legal Responsibilities on tancap
tancap operates on the principle of user responsibility for jurisdiction compliance. We do not claim to be licensed in Indonesia or any other country. We do not perform automatic geolocation checks or jurisdiction-eligibility verification. It is your sole responsibility to confirm that accessing and using tancap—including sportsbook, live-dealer tables, slot games, and esports markets—is legal in your jurisdiction before you create an account.
If you are in a jurisdiction where online gaming is prohibited, you should not use tancap. If you do use tancap from a prohibited jurisdiction and face legal consequences, we are not liable. We encourage you to consult local legal professionals if you are unsure about the legality of online gaming in your area.
Our support team is available in English during business hours to answer questions about account setup, deposits, withdrawals, and game rules. However, we cannot provide legal advice. If you have questions about whether tancap is legal in your jurisdiction, please consult a qualified legal professional in your region.