tancapPrivacy Policy
This page describes what we collect when you use tancap and how we keep that data protected. Our privacy commitments centre on transparency: we tell you upfront what information we request, why we need it, and how we store it. We do not sell your personal data to marketers, and we do not share your account details with unrelated third parties. Your identity documents, banking information, and transaction history remain confidential and are accessed only by our staff, our payment processors, and regulatory partners as required by law.
We at tancap collect data in three contexts: account setup (identity verification), deposits and withdrawals (payment processing), and gameplay activity (transaction logging). Each category is handled according to specific safeguards and retention schedules. This policy explains our practices in plain language so you understand exactly what happens to your information when you join tancap.
If you have questions about how we handle your data, our support team (available in English) can answer during business hours. You may also request to review, correct, or delete your personal information by contacting us through your account dashboard.
What Data We Collect on tancap
We collect personal information at several points in your tancap journey. During account registration, we ask for your email address and a password. During identity verification (a requirement to comply with anti-fraud standards set by our payment partners), we ask for your full name, date of birth, national ID number or passport number, and proof of residence (a recent utility bill or bank statement). We do not ask for your mother's maiden name, social security number, or other sensitive identifiers beyond what is necessary for verification.
When you deposit, we record your chosen payment method and amount. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) provide us with transaction confirmations, and we log these in your account ledger. When you withdraw, we reverse this process: we record your withdrawal request, selected payment method, and final confirmation. We do not retain your full banking credentials; instead, we store only the last four digits of your account number and the payment method type.
During gameplay, we log which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer sessions, sportsbook stakes on Liga 1 or Piala AFF), the amounts wagered, and the outcomes. We also log your IP address and device type each time you access tancap. This data helps us detect fraudulent activity, prevent account takeover, and troubleshoot technical issues.
How We Store Your Data on tancap
We at tancap store your personal information on secure servers. Our servers may be located outside Indonesia; specifically, they may sit in other jurisdictions to ensure redundancy and disaster recovery. By creating a tancap account, you acknowledge that your data may be processed and stored outside your home country. We do not transfer your data to countries with weaker privacy laws; instead, we maintain encryption and access controls regardless of server location.
Our servers use standard encryption (TLS/HTTPS for data in transit, AES-256 for data at rest). We limit staff access to your personal information—only our payments team and support specialists can view your account details, and only when necessary to resolve a deposit, withdrawal, or account-recovery request. We do not grant unrestricted access to engineers or other staff members.
How We Use Your Data
We use your personal information for four primary purposes. First, we use it to verify your identity and prevent fraud—this is a legal requirement and a safety measure to protect you from account takeover. Second, we use it to process your deposits and withdrawals through our nine payment channels. Third, we use it to maintain your account ledger and transaction history so you can review your activity anytime. Fourth, we use it to respond to your support inquiries (e.g., questions about payment status, game rules, account recovery).
We do not use your data for marketing unless you explicitly opt in. We do not send promotional emails, SMS messages, or push notifications without your consent. If you receive an unsolicited marketing message claiming to be from tancap, it is not from us; report it to our support team in English during business hours.
We do not sell your personal information to third parties. We may share minimal data with our payment processors (your name, ID number, and transaction details) to complete deposits and withdrawals. We may also share data with law-enforcement or regulatory authorities if legally compelled. Outside these scenarios, your data remains confidential.
Your data is not sold for marketing
We do not sell your email, phone number, or browsing history to advertisers or data brokers. Promotional contact requires your explicit consent.
Cookies & Tracking on tancap
Our tancap platform uses cookies to maintain your session when you log in. Session cookies store your login token so you do not have to re-enter your password on every page. These cookies expire when you close your browser or manually log out. We do not use persistent cookies to track your behaviour across months or years.
We may use analytics tools to measure page load times, feature usage, and error rates. These tools do not identify you personally; instead, they aggregate anonymous statistics (e.g., "non-specific info of users access tancap from mobile devices"). If you wish to opt out of analytics tracking, you can configure your browser's do-not-track setting, though this does not guarantee full opt-out across all tools.
Your Rights on tancap
You have the right to request access to all personal information we hold about you. You can do this by contacting our support team in English and requesting a data export. We will compile your information and provide it within one business day in a readable format.
You also have the right to request corrections if you believe any of your data is inaccurate. For example, if your address has changed, you can request that we update your proof-of-residence record. We will make corrections within one business day and confirm the change to you.
You have the right to request deletion of your personal information, subject to legal limits. We must retain your account records for at least five years to comply with anti-money-laundering regulations and payment-partner requirements. However, once that period expires, you can request permanent deletion, and we will remove your data from our active systems. We may retain anonymized backups for disaster recovery, but these cannot be traced back to you.
You have the right to lodge a complaint with your regional data-protection authority if you believe we have mishandled your information. We encourage you to contact our support team first so we can resolve any issue directly.
Data Retention & Deletion on tancap
We retain different data for different periods. Your account credentials (email, password hash) are retained as long as your account is active. Your identity documents (ID photo, proof of residence) are retained for five years after your last login, in compliance with anti-fraud regulations. Your transaction history (deposits, withdrawals, gameplay logs) is retained indefinitely so you can review it anytime and for audit purposes.
If you wish to delete your tancap account permanently, contact our support team in English. We will deactivate your account and begin the deletion process. However, we will retain your transaction history and identity documents for the five-year regulatory period; we cannot delete these before that time expires.
Third-Party Processors & Partners
We work with several third-party service providers to operate tancap. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, Mandini, e-wallet, mobile banking) handle your deposits and withdrawals. Our hosting provider maintains our servers. Our email provider sends confirmation messages to you. Each of these partners has access to limited subsets of your data—for example, our email provider sees only your email address and message content, not your banking details or ID number.
We contractually require all third-party processors to maintain the same privacy and security standards we do. We do not allow them to use your data for their own marketing purposes. We audit our processors' practices annually.
Summary: Your Privacy on tancap
We at tancap collect only the information necessary to operate our platform: your identity for verification, your banking details for payments, and your gameplay activity for account maintenance. We store this data securely, limit staff access strictly, and do not sell it to third parties. You have full rights to access, correct, or request deletion of your personal information, subject to legal retention requirements.
If you have questions about our privacy practices, contact our support team in English during business hours through your account dashboard. Your privacy matters to us, and we are committed to handling your data transparently and responsibly.
Contact & Policy Updates on tancap
Our support team is available in English during standard business hours to answer privacy questions or process data requests. You can reach us through the in-app help panel or email submission. We will respond to your inquiry within one business day.
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email (if you have opted in to emails) or through a notice on your account dashboard. Your continued use of tancap after a policy update constitutes acceptance of the new terms. If you disagree with a policy change, you have the right to delete your account and request deletion of your data as outlined above.
This policy is effective as of the date shown on our website. We reserve the right to modify it at any time without prior notice, though we will make reasonable efforts to inform you of significant changes.